Terms and Conditions (Updated 2023-05-26)
All orders placed via the PartsTree.com website or over the phone via the PartsTree Call Center team, are subject to the PartsTree.com Terms & Conditions. Submission of an order indicates the customer has read, understands and accepts these Terms & Conditions, so we encourage you contact us if you have any questions.
Website Usage
All transactions made on the PartsTree.com website are fulfilled through PartsTree.com or one of our suppliers and include a shipping and handling fee.
Payment
We accept payment via Mastercard, Visa, American Express, Discover Card or debit cards. We also take mail orders with money orders and personal checks. In the case of personal checks, we will hold the order until the check clears.
Credit/Debit Card Transactions
When an order is submitted, the credit/debit card is pre-authorized to verify its validity and obtain an authorization for the purchase amount. Cards are charged at the time the order is shipped. Order invoices and credit/debit card payments will show a charge from PartsTree.com in Austin, TX.
Debit Card Transactions
Some debit card transactions will appear as if the card has been charged when we pre-authorize at order submission. This is because the issuing bank must guarantee the funds and thus removes them from the cardholder's account, so they cannot be subsequently withdrawn. Some banks will then show a subsequent "actual charge" separate from the pre-authorization, making it appear as if there are two charges to the account until the bank returns the pre-authorization amount to the account. If it appears that your card has been charged twice, please wait a few business days for the bank to release the pre-authorization amount. If after a few days it still appears that you have been double charged, please contact your bank. We have no influence over how your bank handles debit transactions and the policies vary bank to bank.
Mail Order Transactions
Please include sales tax with the order. If you are a Texas resident, please include sales tax of 8.25% on the total order value, including the shipping and handling fee, as there is sales tax on shipping within Texas. If you do not send the appropriate payment, your order will not be processed until we can contact you and make payment arrangements.
Fax Orders
If you would like to fax in an order, our fax number is listed on our Contact Us page. Along with the brand, part numbers and quantities, please include your email address, your shipping address, whether you have a commercial account or not, and most importantly, your TELEPHONE NUMBER, so we can call back for payment information. Please DO NOT include credit card information on your fax, we will call you to get that information later.
Order Status
Information about the status of your order is available by visiting the Order Status page on the PartsTree.com website. You will need your email address and the order number to view your order status. We pride ourselves on shipping most orders from our inventory within 1 business day. Please note that orders cannot be modified or cancelled once they enter the shipping process, which, if all parts are in stock, may occur within minutes of placing the order. Submit additional inquiries about your order via our Contact Us email form or by calling PartsTree.com Customer Service.
Pricing
Prices on the PartsTree.com website are in effect at the time of order placement and, excluding errors or omissions, will not change during order processing. All prices are subject to change without notice.
Sales Tax
Online orders shipped to most states are now subject to sales tax. If your state or the federal government has issued you an exemption from paying sales tax, please add that information to the “customer note” area just before you submit your order. We will contact you to request your proof of exemption be sent by email. Once we have a valid document on file, we will remove the sales tax and continue processing your order.