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Online Support: We're Here to Help You

From finding your model tag to answering your questions, find help here. If you need more support, Contact Us

Need Help Finding a Model Tag?

Get helpful hints on where to find critical model information for your brand or equipment type. Learn more here.

Finding Your Parts

How do I find the parts I need using PartsTree.com?

Where do I find my marketing brand, model name/number and serial number?

I am searching using a part number, but I am not finding the part. What am I doing wrong?

What does the term "supersede" mean?

What does the term "discontinued" mean?

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Before You Order

What parts does PartsTree.com stock?

Why should I buy parts from PartsTree.com instead of a local dealer?

Do you offer price-matching with competing websites like Amazon or eBay?

Is my personal and credit card information secure during checkout?

What is a CVC/CSC/CVV credit card security code?

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Your Order Details

What is the status of my order?

Has my order shipped yet?

How do I expedite my order?

How do I cancel my order?

Why was my order canceled?

After You Order

Where will my order ship from?

When is my credit card charged?

I ordered/you sent me the wrong/defective parts, what should I do?

I think my order got lost in shipment. What do I do?

I think my order got damaged in shipment. What do I do?

Helpful Information from STIHL

To help you get the most out of your STIHL equipment, the professionals at STIHL offer a full line of helpful information on a variety of topics. Click below to check out their How-To Guides for landscaping tips, tutorials on equipment maintenance and much more!

Helpful Information from STIHL

Shipped Fast!

For most orders we offer several shipping methods and 80% of customer orders ship either the same or next business day.

Need to Make a Return?

Help us out by clearly marking your order number and RMA number on the package so we can handle your return efficiently.

Request a Return

Send returns to:

PartsTree.com
Order# _______
RMA# _______
6406 Burleson Road, Suite 130
Austin, TX 78744

Send Us Written Mail

You may send written correspondence and checks and money orders made out to PartsTree.com to:

PartsTree.com
Attn: Accounts Receivable
2914 Montopolis Drive
Suite 200
Austin, TX 78741